Terms of Service

Effective Date: March 2022

Terms of Service

Welcome to the Olla.me (“Olla,” “Our” “We,” “Us”) Terms of Service (the “Terms”). Olla.me is owned and operated by Union In-Service Inc., a State of Delaware Corporation headquartered in Seattle, WA. Please read these Terms carefully because they govern your use of our website Olla.me (the “Site”) and the services and products available at or through the Site. To make these Terms easier to read, the Site and our products and services are collectively referred to as “Services” throughout these Terms.

Agreement to Terms

By accessing, installing, or using our Services, you and any entity you are authorized to represent agree to be bound by these Terms. By accessing, or otherwise using the Services you further agree to ensure that all who access Olla’s Services are bound by these terms and conditions. If you do not agree to these Terms or do not have the authority to accept these terms, do not access or use the Services.

Changes to Terms or Services

We may modify the Terms and our Services at any time, in our sole discretion. If we do so, we may let you know by email or by posting notice on the Site. It’s important that you review the Terms whenever we modify them because continuing to use the Services after we have posted modified Terms on the Site indicates to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then please discontinue use of the Services immediately. Because our Services are evolving over time we may change or discontinue all or any part of the Services at any time, and without notice to you, at our sole discretion.

Relevant Definitions

Below is a list of definitions used throughout these Terms.

  • “Healthcare Practice” means an individual or group of licensed professionals in the healthcare field or an individual or group of professionals that operate in the healthcare industry.
  • “HIPAA” means the Health Insurance Portability and Accountability Act of 1996, the Health Information Technology for Economic and Clinical Health Act and their implementing regulations as amended from time to time.
  • “Intellectual Property Rights” means copyrights, trademarks, service marks, trade dress, publicity rights, database rights, patent rights, and other intellectual property rights or proprietary rights recognized by law.
  • “Olla Software” or “Olla” is the proprietary software platform provided to you by Union-Inservice, Inc. and/or its suppliers under license or with respect to which you have access, in connection with accessing the Service.
  • “Protected Health Information” or “PHI” means protected health information as defined by HIPAA’s Privacy Rule found at 45 C.F.R. §160.103.
  • “Service” has the meaning provided in the recitals.
  • “Site” means the websites and services available from the domain and sub-domains of websites associated with Olla.me. and  any related or successor domains and mobile applications and sites from which Olla may offer the Service.
  • “Subscriber” means the individual who establishes an Account with Olla. The Subscriber may be an individual, the owner of a Healthcare Practice, or any other established entity. The Subscriber is solely responsible for the activities that take place under its Account including those of its Team Members added to the Account.
  • “Team Member” means Account Owner’s employees, contractors, administrators, or other personnel who are granted access to the Account with the authorization of the Account Owner.
  • “Telehealth” means the encrypted video, audio, and related media service available through Olla.me.
  • “User Data” means any data, text, file, material, image or any other content that Subscriber, Team Member, patient, or clients patients upload or submit to the Site, or add to other areas of the Service, or generate or collected on your behalf from Olla, the Site, the Service or third parties, including but not limited to Protected Health Information as that term is defined herein.
  • “User(s)” means the Subscriber(s), Team Member, and/or the Account Owner(s)’ or Team Member’s clients, customers or patients.

Olla Scope of Services.

Olla is a suite of solutions that allows for the seamless delivery of Hybrid Care. Olla supplements your existing digital systems to create a seamless workflow and interconnected systems to allow for Healthcare Practitioners to deliver care to their patients. The service options include Telehealth, appointment scheduling, prescription and lab orders, etc. to support the healthcare needs of your patients.



Establishing an Account.

Subscribers must establish an account with Olla to use the Service. Subscribers agree to provide accurate, current, and complete information about themselves and any Team Members who will be part of their Account (“Registration Data”) as prompted by the Registration Form and as required to be added in the “Settings.” By creating an Account, the Subscriber represents that they are at least 18 years of age, or the legal age of majority in the place of residence, and has the legal authority to contractually agree to these Terms of Service on behalf of the Subscriber. Subscribers are responsible for keeping the Registration Data accurate, current and complete. Olla will designate the identified Subscriber as the Account Owner and assign an account name (your “Account Name”). You and your Team Members must each choose a user name to identify themselves under the Account.

A. Responsibility for Use of Account

Subscriber, as the Account Owner, is responsible for all activities conducted through the Account, including activities of the Team Members and any other authorized user. In the event that fraud, violation of law, regulation or rule, or conduct that violates these Terms of Service occurs (whether by Subscriber or someone else) that is in any way connected with your Account, we may suspend or terminate your use of the Service and your Account and you shall hold Olla, its affiliates, partners, owners, directors, personnel harmless from any cause of action that may arise as a result of misuse of your Account. Further, if Subscriber becomes aware or has a suspicion or the good faith belief that, a Team Member has violated the Terms of Service, Subscriber is responsible for immediately revoking access rights to the user(s). Additionally, if you become aware that a Team Member no longer possesses the requisite licenses or other credentials or is no longer employed by or affiliated with the Subscriber, You have the responsibility to immediately revoke access rights to these Users.

B. Selection and Use of Account Password

At the time Your Account is created, You must select a password. You are responsible for maintaining the confidentiality of Your password and are responsible for any damages, claims, losses or other harm resulting from Your disclosure of Your password, authorization of the disclosure of Your password, or any person’s use of Your password or Your Account and those who gain access to your Account or Account Name. At no time should you respond to an online request for a password other than in connection with the log-on process to the Service. Your disclosure of Your password to any other person is at your own risk. You and each of those using your Account must have separate user names and passwords. Team Members and Users may not share entry identifications and authentication passwords and any sharing may result in a suspension or termination of access for the User and the Account Owner, at Olla’s sole discretion.

C. Subscriber Obligations

Prior to using Olla with patients or clients, Subscribers are solely responsible for determining whether the Subscriber or its Team Members are able and/or permitted to deliver medical, healthcare, or other virtual services within the scope of any applicable license, qualification, or applicable regulatory requirements. Once confirmed, the Subscriber is responsible for obtaining written consent from the patient or client to utilize Olla for their care needs. At a minimum, the consent must acknowledge the following:

  • Olla is NOT an emergency service. In the event of an emergency, patients must use a phone to call 911 or other emergency service.
  • While patients may access Health Professionals through Olla, Olla itself does not provide any medical or healthcare services.
  • All Health Practitioners who use Olla remain solely responsible for the delivery of any healthcare, medical advice or care that may be delivered through Olla by you and/or your Team Members.
  • Recipients of Services from Olla should be advised that neither you nor your Team Members would have access to any User Data provided in the Service, or that such information is current, accurate or up-to-date. Olla is not responsible for You or any Team Member’s reliance or non-reliance on any information in Ola.


In order to access the Olla platform and the suite of services, you agree that your conduct in the use of Olla shall not violate these Terms of Service (including without limitation engaging in a prohibited activity listed below), applicable law or regulations, or violate the proprietary rights of any third party.

Subscribers, Team Members, and any other user agree expressly to abide by professional standards and policies applicable to their profession which include, but are not limited to, the Health Insurance Portability and Accountability Act (HIPAA) or applicable Business Associate Agreement (BAA), as may be amended. The Subscriber agrees to maintain institutional or practice core competency in any and all privacy regulations governing their profession and/or chosen occupation.Users expressly agree not to:

  • Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
  • Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of the Olla service that Users are not authorized to access; or
  • Use Olla for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms of Service.

Subscribers and Team Members may only upload or otherwise share User Data that You have all necessary licenses or express rights to disclose. Subscribers and Team Members agree not to upload, store or share any User Data that:

  • Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent;
  • Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any applicable laws.
  • May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  • Contains any private or personal information of a third party, a client or patient, without such third party, client or patient’s consent;

In addition, although we have no obligation to screen, edit or monitor User Data, we may delete, remove or suspend the use of User Data at any time and for any reason.

Privacy, Protected Health Information, User Data.

Your privacy is important to us. Please review our Privacy Policy for information about the data we may collect and use. Our Privacy Policy is incorporated in these Terms, and is available at www.olla.me/privacy-policy Our Privacy Policy describes how we use and share Personal Information, including Registration Data You provide, or other Personal Information we receive when You submit an inquiry or request further information, or receive updates and promotions about or related to the Service.  Our Privacy Policy also applies to any Personal Information that may be contained within User Data that Olla collects and processes only on Subscriber’s behalf when we provide the Services. Olla will not use or disclose the Personal Information Subscriber provides to us about its patients and clients except for the specific purpose of performing our obligations under these Terms of Service and to improve or troubleshoot the Service.We are committed to keeping Protected Health Information secure and we will make no use of such PHI that is not permitted by these Terms, any services agreement with a Subscriber, or the Business Associate Agreement executed between the Subscriber and Olla. At all times, Olla is committed to complying with applicable privacy laws and HIPPA, as amended. Notwithstanding our commitments, It is Subscriber's express responsibility to comply with all applicable PHI, HIPAA, privacy, and data protection laws and to ensure that Subscriber has provided all required notices and obtained all necessary consents (including with respect to third parties access) from your Team members, patients, or clients and that all such parties have agreed to the collection of their User Data (including PHI) and the access of their User Data by Subscriber, Subscriber’s Team Members, Olla and, where applicable, other third parties. We do not provide legal or compliance advice and You are responsible for retaining counsel and advisors for these purposes.In the event that we receive a subpoena, court order, or other legal request compelling the disclosure of any of your patients’ or clients’ User Data (including PHI) or any of Subscriber’s data or information or any User Data, we will notify You of the existence of such subpoena, court order or other legal request prior to disclosing the data or information or any User Data unless ordered to not do so by a court of competent jurisdiction, requested not to do so by law enforcement, or unless our legal counsel advises us that prior notification is not required or in violation of applicable lawIn the event of termination of this Agreement, whether by your cancellation of your Agreement with Olla, your breach of, or as otherwise provided in these Terms of Service, there is an export feature in the Service that will enable you to retrieve your User Data contained within the Service prior to the account termination date. It is your sole responsibility to make this request to Olla by contacting support@olla.me before the account termination date and to ensure the secure preservation of User Data (including PHI) for your clients and patients pursuant to federal and state law.

License to User Data.

Subscriber affirms, represents, and warrants that it has all the necessary licenses, consents, and permissions to supply, upload or otherwise submit User Data to Olla and to authorize Olla to use, copy, process, and manage the User Data in connection with the Services provided as contemplated by these Terms and any executed Agreement among the Subscriber and Olla.  Any User Data provided by Subscriber, its Team Members, or its patients or clients (including without limitation Registration Data, PHI, or other user data), you hereby grant to Union In-Service, Inc. and its affiliates a non-exclusive, worldwide, royalty-free, sub-licensable, and transferable license to use, reproduce, distribute, prepare derivative works of, perform and display User Data (including User Data that is created, collected or generated by the Service) solely for the purposes of providing the Service. You agree that the license includes the right to copy, analyze and use any User Data as Olla may deem necessary or desirable for purposes of debugging, testing, or providing support services in connection with the Service and future improvements to the Service. In the event of Termination, Olla shall retain archival copies of de-identified data in the aggregate for purposes of maintaining and improving the services.

Business Associate Agreement.

For purposes of complying with the requirements of HIPAA to the extent applicable, Subscriber and Union-Inservice, Inc. agree to be bound by each of the terms and provisions of the Union-Inservice, Inc. Business Associate Agreement, which can be found at olla.me/baa (the “BAA”) and which is incorporated in full by this reference. If any provision hereof is potentially or actually in conflict with the provisions of the Business Associate Agreement with respect to the treatment of Protected Health Information, the terms of the Business Associate Agreement shall prevail.

Links to Third Party Websites or Services.

The Service may contain links to, or otherwise allow connections to third-party websites, servers, and online services or environments that are not owned or controlled by Union-Inservice, Inc. You agree that Union-Inservice, Inc. is not responsible or liable for the content, policies, or practices of any third-party websites, servers, or online services or environments. Please consult any applicable terms of use and privacy policies provided by the third party for such websites, servers, or online services or environments.Olla may refer names of certain third party service providers (“Service Providers”) to you upon your request or in connection with the Service. Any Service Providers referred is not owned or controlled by Olla. You agree that Olla is not responsible or liable in any way for the acts or omissions of any Service Providers, including, without limitation, any negligent, willful or illegal conduct. You further agree to conduct your own investigation and due diligence regarding any Service Providers referred to you herein.

Modification of Service

Olla reserves the right to add, modify, discontinue or eliminate aspect(s), features or functionality of the Service from time to time for any reason including without limitation for purposes of compliance with applicable laws and regulations, to effect improvements in security and functionality, to correct errors, or for any other purposes, at its sole discretion.

Interruption of Service

Olla may on occasion need to interrupt or suspend the Service, with or without prior notice, to protect the integrity or functionality of the Service or for maintenance purposes. You agree that Olla is not liable for any interruption or suspension of the Service (for any reason), and the Subscriber understands that they will not be entitled to any compensation for interruption or suspension of service. Likewise, You agree that in the event of loss of any User Data, we will not be liable for any purported damage or harm arising therefrom.

Intellectual Property Rights and Limited License

A. Intellectual Property Rights.

Olla owns all Intellectual Property Rights in and to the Service, excluding User Data, including the Olla Software, the Sites, and the platform and in and to our trademarks, service marks, trade names, logos, domain names, taglines, and trade dress (collectively, the “Olla Marks”). Subscriber understands that such Intellectual Property Rights are apart from any rights Subscriber may have in User Data that has been uploaded or submitted to the Service. Subscriber acknowledges and agree that Olla and its licensors own all right, title, and interest in and to the Service, including all Intellectual Property Rights therein, other than with respect to User Data. Subscriber acknowledges that the Services are protected by copyright, trademark, and other laws of the United States and foreign countries. Subscriber agrees not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights or notices incorporated in or accompanying the Services. Further, users may not modify, distribute, publish, transmit, publicly display, publicly perform, participate in the transfer or sale, create derivative works of, or in any way exploit any of the Services, in whole or in part. Any violation of these restrictions may result in intellectual property infringement that may subject Subscribers and their users to civil and/or criminal penalties. Subscribers will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from a submission of information protected by intellectual property rights in a third party, if such submission is made without express permission of the intellectual property rights holder.

B. Limited License. 

Olla hereby grants Subscriber and its users a non-exclusive, non-transferable, non-sublicensable, limited, revocable license to access and use the Service specifically as set forth in these Terms of Service and expressly conditioned upon Account remaining active, in good standing, and in full compliance with these Terms of Service.

C. Feedback.

We welcome feedback, comments, and suggestions for improvements to the Services. You can submit feedback by emailing us at the contact email listed above. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the feedback for any purpose.

User Conduct.

Prohibited Conduct While Using the Service

Subscriber agrees that they will not, and will cause Team Members or any other user Users to not:

  • Post, display or transmit information or data, User Data, or other Data, that violates any law, regulation or rule, or the rights of any third party including without limitation Intellectual Property Rights;
  • Impersonate any person or entity without their consent, or otherwise misrepresent your affiliation;
  • Post advertisements;
  • Post or transmit viruses, Trojan horses, worms, spyware, time bombs, cancelbots, or other computer programming routines that may harm the Service or interests or rights of other users, or that may harvest or collect any data or personally identifiable  information about other users without their consent;
  • Engage in malicious, disruptive or other conduct that impedes or interferes with other Users’ normal use of the Service; or
  • Attempt to gain unauthorized access to any other User’s Account, password or User Data, or allow more than one person to use an Account.
  • Harvest User names, addresses, or email addresses for any purpose.
  • Upload, publish, or submit to any part of the Service any User Data that is protected by Intellectual Property Rights or otherwise subject to proprietary rights, including trade secret or privacy rights, unless the Subscriber, the appropriate Team Member or Users are the owner of such rights or have permission from the rightful owner to upload or submit the User Data and to grant Olla all of the license rights granted in this Agreement. Subscriber agrees that Olla will have no liability for, and You agree to defend (at Union-Inservice, Inc.’s option), indemnify, and hold Union-Inservice, Inc. harmless for, any claims, losses or damages arising out of or in connection with Your use of any User Data.

This list is an example and is not intended to be complete or exhaustive. We don’t have an obligation to monitor your access to, or use of, the Services, but we reserve the right to do so for the purpose of operating the Services, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body. We reserve the right, at any time and without prior notice, to remove or disable access to your Account or any Content that we consider, in our sole discretion, to be in violation of these Terms or otherwise harmful to the Services.

Termination of Service.

We may terminate your access to and use of the Services and Account at our sole discretion, at any time and without notice to you. Upon any termination, discontinuation or cancellation of Services or your Account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, indemnification, warranty disclaimers, limitations of liability, and dispute resolution provisions.

Releases and Limitation in Liability.

You agree that Olla Is not responsible for any actions, or inactions of Subscriber, its team Members or other Users of the Service or of other third parties. As a condition of access to the Service, Subscriber hereby releases Union-Inservice, Inc. (and its officers, directors, shareholders, agents, subsidiaries, and employees) from claims, demands, losses, liabilities and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with the Services.NEITHER OLLA NOR ANY OTHER party involved in creating, producing, or delivering the services will be liable for any incidental, special, exemplary or consequential damages, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES arising out of or in connection with THESE TERMS or from the use of or inability to use the Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not w has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed its essential purpose.  IN NO EVENT WILL Union-Inservice, Inc.’S CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF ONE HUNDRED FIFTY DOLLARS (U.S. $150.00). Some jurisdictions do not allow the foregoing limitations of liability, so to the extent that any such limitation is found to be impermissible, such limitation may not apply to You.If You are a California resident, You waive California Civil Code Section 1542 (as may be amended). The statute currently provides: “A general release does not extend to claims that  the creditor or the releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or release party.” If You are a resident of another jurisdiction, You waive any comparable statute or doctrine.

Disclaimer of Express and Implied Warranties.

The Services are provided “AS IS,” without warranty of any kind. Without limiting the foregoing, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content. 
Union-Inservice, Inc. does not guarantee that use of the Software you will be in compliance with HIPAA or other applicable law, and you understand and agree that you are responsible for maintaining administrative, technical and physical safeguards necessary to ensure the confidentiality, availability, and integrity with respect to your PHI and to otherwise comply with HIPAA and other applicable law.


Subscriber agrees to defend, indemnify and/or hold harmless Union-Inservice, Inc., its officers, directors, shareholders, employees, subsidiaries, and agents from all damages, liabilities, claims and expenses, including without limitation attorneys’ fees and costs, arising from: (i) any breach or alleged breach by Subscriber or its Team Members or Users of thes Terms and Condiitons, including without limitation your representations and warranties relating to any data including User Data; (ii) claims, losses and causes of action asserted by any Users (including without limitation your clients or patients) (ii) use of the Olla platform or (iii) your acts, omissions or use of the Service, including without limitation your negligent, willful or illegal conduct. In any matter in which you have agreed to indemnify Union-Inservice, Inc., You may not settle any matter or admit liability if, upon doing so, you are admitting liability or fault on the part of Union-Inservice, Inc..We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

Termination of Licenses Upon Termination of Account

Upon termination of Your Account, all licenses granted by Olla to access the Services will automatically terminate, and all User Data in Your Account will be retained no more than thirty (30) days after termination or expiration of Your Account or this Agreement, and deleted on expiration of such thirty (30) day time frame. You are responsible for contacting us to receive a copy of all account data and ensuring the secure preservation of PHI for your clients pursuant to federal and state law, and ethical requirements. During the time frame beginning on termination or expiration of Your Account, your access to the Service will be limited to allow you time to make a request is made by emailing support@olla.me to retrieve the User Data.

Dispute Resolution.

In the event of a Dispute between Subscriber and Union-Inservice, Inc. (including any dispute over the validity, enforceability, or scope of this dispute resolution provision), other than with respect to claims for injunctive relief, the Dispute will be resolved by binding arbitration pursuant to the rules of the American Arbitration Association Commercial Arbitration Rules. The place of the arbitration shall be in Seattle, Washington. In the event that there is any Dispute between You and Union-Inservice, Inc. that is determined not to be subject to arbitration pursuant to the preceding sentence, You agree to submit in that event to the exclusive jurisdiction and venue of the state and federal courts located in the City of Seattle and King County, Washington. You agree that this Agreement and the relationship between you and Union-Inservice, Inc. shall be governed by the Federal Arbitration Act and the laws of the State of Washington without regard to conflict of law principles or the United Nations Convention on the International Sale of Goods. Notwithstanding this, either party shall still be allowed to apply for injunctive or other equitable relief to protect or enforce that party’s Intellectual Property Rights in any court of competent jurisdiction where the other party resides or has its principal place of business.

Class Action Waiver.

Any proceedings to resolve or litigate any Dispute in any forum will be conducted solely on an individual basis. Class arbitrations, class actions, private attorney general actions, consolidation of your Dispute with other arbitrations, or any other proceeding in which either party acts or proposes to act in a representative capacity or as a private attorney general are not permitted and are waived by You, and an arbitrator will have no jurisdiction to hear such claims. If a court or arbitrator finds that the class action waiver in this section is unenforceable as to all or some parts of a Dispute, then the class action waiver will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of this Dispute resolution section is found to be illegal or unenforceable, that provision will be severed with the remainder of this section remaining in full force and effect.

Disclaimer of Warranties as to Use Outside of the United States.

Union-Inservice, Inc. is a United States-based service. We make no warranty or representation that any aspect of the Service, or Olla is appropriate for use outside of the United States or may be used for persons who are not then located outside the United States. Those who access the Service from other locations are responsible for compliance with applicable local laws. The Software is subject to applicable export laws and restrictions.

No Assignment of Agreement and Account.

You may not assign this Agreement or Subscriber’s Account without our prior written consent. You may not transfer or sublicense any licenses granted by Union-Inservice, Inc. in this Agreement without our prior written consent. We may assign this Agreement, in whole or in part, and all related rights, licenses, benefits and obligations, without restriction, including the right to sublicense any rights and licenses under this Agreement without your consent.

Entire Agreement; No Modification; Order of Precedence.

The agreements, understandings and policies referenced in this Agreement sets forth the entire agreement and understanding between the parties to these Terms with respect to the subject matter hereof and supersedes any prior or contemporaneous agreements or understandings. We reserve the right to modify this Agreement and Terms of Service at any time. If any future change is unacceptable to You, You should discontinue using the Service. Your continued use of the Service will indicate your acceptance of this agreement and any changes to it.

You acknowledge that no other written, oral or electronic communications will serve to modify or supplement this Agreement, and You agree not to make any claims inconsistent with this understanding or in reliance on communications not part of this Agreement. In the event of a conflict between these Terms and any other executed Agreement among the parties the following order of precedence shall apply to the conflicting term: Business Associate Agreement, Customer Service Agreement, these Terms of Service. The section headings used herein, including descriptive summary sentences at the start of each section, are for convenience only and shall not affect the interpretation of this Agreement. If any provision of this Agreement shall be held by a court of competent jurisdiction to be unlawful, void, or unenforceable, then in such jurisdiction that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of the remaining provisions.


Olla may provide notice to you and obtain consent from you (1) through the Website (2) by electronic mail at the electronic mail address associated with your Account; and/or (3) by written mail communication to you at the address associated with your Account. You must submit all notices required or permitted under this Agreement to Union-Inservice, Inc., c/o Compliance Manager, 2819 S. Holgate St, Seattle, WA 98144.

Consent to Electronic Communications

We provide Users information by email or posting through the Website. The emails and other communications You will receive include those relating to billing, account verification, platform and Service training (sometimes called “on-boarding materials), survey requests (for product and customer service improvement purposes), marketing and promotions, and administrative announcements (including related to these Terms of Service, our Privacy Policy, or security incident notifications). You understand that by using the Service and agreeing to these Terms of Service, Union-Inservice, Inc. will send to you the foregoing communication types and You hereby waive any right to opt out of such communications to the extent permitted by applicable law. You are responsible for obtaining either requisite consent or ceasing email communication to a patient or client in the event that such patient or client opts out of receipt of any such communications.

Questions & contact information

If you have any questions regarding these Terms, please contact us at support@olla.me.